Effective Date: 12/09/2025

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At Katsura Leaf, we aim to deliver your order promptly and securely, whether within the UK or internationally. Please read the details of our shipping policy below.

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1. Order Processing

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• Orders are processed within 2–3 business days (excluding weekends and public holidays).

• Once your order has been dispatched, you will receive a confirmation email containing your tracking information.

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2. UK Orders

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• Estimated Delivery: 3–5 business days from dispatch.

• Delivery Charges: Calculated at checkout based on your order and delivery location.

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3. International Orders

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• We ship worldwide to all countries.

• Estimated Delivery: 7–21 business days, depending on destination and courier.

• International Shipping Costs: Calculated at checkout.

• Customs & Import Duties:​

  • These charges are not included in the product price or shipping cost.

  • Customers are responsible for paying all applicable customs duties and fees.

  • We cannot undervalue packages or mark orders as “gifts.”

• Your order may be subject to customs fees, import taxes, or handling charges upon arrival in your country.

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4. Delivery Delays

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Please note that delivery times are estimates and may be affected by:

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• Courier delays.

• Customs processing times.

• Unforeseen circumstances outside our control.

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We are not responsible for delays once the order has been handed over to the courier.

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5. Contact Us

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If you have any questions about your order, shipping, or our policies, please reach out:

Katsura Leaf
Email: info@katsuraleaf.com
Website: https://katsuraleaf.com