Refund Policy
Effective Date: 23/09/2025
At Katsura Leaf, we take pride in offering carefully selected products. Please read our refund policy carefully before placing an order.
1. All Sales Are Final
All purchases made through https://katsuraleaf.com are final. We do not accept returns, refunds, or exchanges once an order has been placed.
2. Exceptions
Refunds or replacements will only be considered under the following circumstances:
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Damaged Goods in Transit: If your order arrives damaged, please contact us within 7 days of delivery with photos of the packaging and product.
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Incorrect Product Received: If you receive the wrong item, please notify us within 7 days of delivery so we can arrange a replacement.
3. Eligibility Process
To request a refund or replacement under the exceptions above, you must:
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Contact us at: info@katsuraleaf.com within 7 days of receiving your order.
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Provide your order number, proof of purchase, and clear photos of the issue.
Once your claim is reviewed and approved, we will provide instructions for the next steps.
4. Non-Refundable Circumstances
Refunds will not be issued for:
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Change of mind or buyer’s remorse.
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Failure to read product descriptions before purchase.
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Delays caused by shipping carriers or customs.
5. Contact Us
If you have any questions about this Refund Policy, please contact us:
Katsura Leaf
Email: info@katsuraleaf.com
Website: https://katsuraleaf.com